Course Catalog

This course will give participants strategies to help implement, manage, and sustain change. Participants will learn how to explain the basic principles of change management, determine strategies for implementing change initiatives, apply change management strategies to sustain change initiatives, and use those principles to facilitate change initiatives.

The Level I program provides a structure to enable those new to the field to develop the knowledge to become a Professional Continuity Practitioner. Courses offer a broad introduction to the range of areas involved in effective continuity planning. Students may select from a range of choices according to their organizations’ specific needs.

This course is the culmination of the Core Supervisory program. It reviews knowledge and activates skills gained in prerequisite courses. Learning objectives for this course include: define critical job behaviors, create structured interviewing scripts, conduct performance planning sessions, determine onboarding activities, practice motivational discussions, conduct counseling sessions, document disciplinary and performance issues, and practice support-building activities. This course must be completed within 1 year of promotion. Pre-requisites for this course are "CS Essentials for Supervisors-WBT," "Hiring and Retaining Top Talent-WBT," "Leave Management,-WBT" "Myths that Affect Good Supervision-WBT," and "Validating Employee Performance-WBT."

This course is also offered as a block of training titled, ""CPTP Core Supervisory Group 2015." "CPTP Core Supervisory Group 2015"" does satisfy this course requirement."

This is a GOHSEP Personnel ONLY course that will learn CPR, BLS & AED.

Annual Training.

Annual Training.

"This course provides users with information on how to form and deliver effective business writing communications. This course must be completed within the first 6 months of GOHSEP employment.

This course was formerly named ""Business Writing."" ""Business Writing"" does satisfy this course requirement, but ""Business Writing WBT for GOHSEP"" must be taken upon renewal every three years.

Annual Training.

Annual Training.

Annual Training

Annual Training.

Annual Training.

Annual Training.

Annual Training.

"This course shows you how to use the four steps in the customer interactions cycle to manage customer relationships and provides the opportunity for realistic scenario practice. This course must be completed within the first 6 months of GOHSEP employment.

This course was formerly named ""Customer Service Interacting with Customers."" ""Customer Service Interacting with Customers"" does satisfy this course requirement but ""CPTP CS2 Customer Relation WBT for GOHSEP"" must be taken upon renewal every three years."

"This course helps you prepare the mind and body to enter interactions with confidence, examine situations for opportunities to learn and improve, recognize characteristics of challenging customers, apply appropriate techniques to handle the worst case scenarios, and assess potentially dangerous situations and respond appropriately."

"This course is designed to give you a clearer understanding of what customer service is, why customer service is important, who customer service affects, and the customer's most basic needs. This course must be completed within the first 6 months of GOHSEP employment.

This course was formerly named ""Customer Service Overview."" ""Customer Service Overview"" does satisfy this course requirement but ""CPTP Customer Service Overview WBT for GOHSEP"" must be taken upon renewal every three years."