Course Catalog

This is a GOHSEP Personnel ONLY course that will learn CPR, BLS & AED.

Annual Training.

Annual Training.

"This course provides users with information on how to form and deliver effective business writing communications. This course must be completed within the first 6 months of GOHSEP employment.

This course was formerly named ""Business Writing."" ""Business Writing"" does satisfy this course requirement, but ""Business Writing WBT for GOHSEP"" must be taken upon renewal every three years.

Annual Training.

Annual Training.

Annual Training

Annual Training.

Annual Training.

Annual Training.

Annual Training.

You have limited resources to invest in cybersecurity. Have you made the right decisions or will your organization and community lose critical services to a cyberattack? Using gameboards and playing cards, players divide into as many as six groups that make up the game community Emergency Management, Local Government, Local Utilities, Hospital, Bank, and Business and decide how to invest cyber credits to protect essential services. The community weathers multiple cyber incidents, shares information, and negotiates to prioritize cyber response resources needed to sustain the community’s critical functions. Through game play, players learn aspects of the National Institute of Standards and Technology’s cybersecurity framework.

"This course shows you how to use the four steps in the customer interactions cycle to manage customer relationships and provides the opportunity for realistic scenario practice. This course must be completed within the first 6 months of GOHSEP employment.

This course was formerly named ""Customer Service Interacting with Customers."" ""Customer Service Interacting with Customers"" does satisfy this course requirement but ""CPTP CS2 Customer Relation WBT for GOHSEP"" must be taken upon renewal every three years."

"This course helps you prepare the mind and body to enter interactions with confidence, examine situations for opportunities to learn and improve, recognize characteristics of challenging customers, apply appropriate techniques to handle the worst case scenarios, and assess potentially dangerous situations and respond appropriately."

"This course is designed to give you a clearer understanding of what customer service is, why customer service is important, who customer service affects, and the customer's most basic needs. This course must be completed within the first 6 months of GOHSEP employment.

This course was formerly named ""Customer Service Overview."" ""Customer Service Overview"" does satisfy this course requirement but ""CPTP Customer Service Overview WBT for GOHSEP"" must be taken upon renewal every three years."

CS Performance Mgmt for Executives

This course provides users with information about the history of Civil Service, the supervisory role within Civil Service, and the importance of political activity rules. This course must be completed within 1 year of promotion. This course is a pre-requisite to "CPTP 2015 Core Capstone Workshop."

This course covers the basic process of critical thinking that can be used for any area, issue, or question you may be addressing.
It also discusses fallacies of thinking that you may encounter.

This course was formerly named "Apply Critical Thinking." "Apply Critical Thinking" does satisfy this course requirement.
(This course is only a Team Lead requirement if seeking promotion from Team Lead 2 to Team Lead 3.)

"This course allows the participant to recognize the different types of disabilities, reduce personal bias towards people with disabilities, and foster positive relationships with people who have disabilities."

The DART course provides emergency personnel with the knowledge and skills necessary to detect, identify, track, assess, respond, and report Unmanned Aircraft Systems (UAS) activity.